Gone are the days when people used to work on hard-bound cold sheets. It is now the time to manage all important leads on a tool that enables you to not only categorize the leads but also manage them with utmost precision. Each and every lead is important for a business as it is not only the data in an excel sheet but infact a lead means prospective business and further a long-term relationship for the company. Just think of world where the leads knock your door – and you precisely know their requirements and how to fulfill them. Well, all that matters then is the way you handle those queries internally as well as externally. If the right information is communicated at the right time, the results will take care of themselves.
The CTI-Lead management is a system which enables you to manage your leads flawlessly. It helps you track and manage potential customers by saving the conversations in the form of text (SMS history) or audio files and by triggering automated SMSs if/when required. The tasks pulled off by the Lead management feature of CTI are nothing less than those of a customer acquisition management tool. The process followed by this tool is:
Lead Creation > Customer Inquiry and Capture> Scanning, Distribution and Communication> Lead Fostering.
It is not a distant dream where the technology will take over to streamline your complete sales management. Lead management is a boon for businesses varying from start-ups to established players. If this concept is worthy of your interest, do visit us or leave an inquiry.